Delivery Policy
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  • The Purchaser shall, within 15 (fifteen) days of delivery of the goods to the Purchaser or to the Purchaser’s agent, advise SLV in writing of all short delivery of goods, failing which no claim for any shortages shall be accepted by SLV.
  • The Purchaser shall check the goods supplied within 15 (fifteen) days of delivery. In the event of any issues being identified relating to the quality of the goods supplied, the Purchaser shall notify SLV in writing within 15 (fifteen) days of delivery, and before either cutting of fabric or installation of wallpaper.
  • In the case of quality issues being identified during the installation of wallpaper, SLV should be immediately notified in writing. Installation should be limited to a maximum of 3 (three) drops of wallpaper. Claims in excess of 3 drops of wallpaper will not be accepted by SLV.
  • The Purchaser agrees that the signature of any employee or agent of the Purchaser on SLV’s official delivery note, invoice, waybill or the delivery note of any authorised independent carrier will constitute proof of delivery of goods purchased.
Returns Policy on Fabric & Wallpaper

Fabric and wallpaper cannot be returned after 15 (fifteen) days from date of delivery, unless the product becomes defective within a period of 6 (six) months from date of delivery and taking into consideration its intended purpose and normal use together with the following points:

  • Dye-lot variations occur in all fabrics and certain wallpapers and are unavoidable. The Purchaser must examine the product, taking into consideration its generally intended purpose and normal use, before accepting delivery thereof. Subtle textures, slubs, colour and weaving irregularities associated with natural fibres are not considered to be defects;
  • SLV will not be held responsible for any loss or damage suffered by the purchaser as a result of the product being incorrectly cleaned or handled; SLV will not accept claims if fabric has been chemically treated after purchase;
  • SLV will not accept any responsibility for fabrics and wallpapers fading or disintegrating as a result of exposure to harsh sunlight. Fading and disintegration as a result of exposure to sunlight will be accepted as fair wear and tear in line with its normal intended use;
  • In line with SABS quality standards, 5 (five) flaws within 50 (fifty) metres are considered commercially tolerable;
  • SLV shall not be responsible for consequential loss or damages as a result of a defective or hazardous product.